Telkom Fault reported 16 November 2017 STILL UNRESOLVED

Telkom fault reported on 16/11/2017. Ref 696CTK161117. Follow up on 18/11/2017, told that I must call back on Monday. Follow up today(Monday 20/11/2017), told that the system can only escalate matters after 5 working days. What pure nonsense. Meanwhile I am paying for a service that I do not have. VERY POOR SERVICE!!!

This was posted to Telkom Facebook page on 20/11/2017.

When we phoned the Telkom call centre on 07/12/2017 we were told that the original fault complaint was never closed because we never got assigned a technician. Received escalation reference number ********** . We were informed that the fault would be resolved by today(13/12/2017). We have just followed up again now with the Telkom Call Centre and were informed that the Technician assigned made a mistake upon trying to fix the line and the system is now showing an error.

They cannot give us a turnaround time as to when we will have an active service again. In the meantime we are paying for a service that we do not have. We have also contacted the Telkom Billing department and were informed that they will not credit any charges to the account until the fault has been resolved.

We are currently actively investigating other service providers so that we can cancel our Telkom account once and for all!!