TELKOM FAULT REPORTED/10210 CUT OFF

I REPORTED A FAULT ON AN ADSL LINE ON 26 JANUARY 2015, ***, ***,<br> TO DATE I HAVE HAD NO REPLY. I MANAGED TO GET THROUGH ON MONDAY MORNING FIRST THING AFER I WAS ON HOLD FOR 40-MINUTES. THEY SAID THEY NOT PICKING UP THE LINE, THEREFORE THEY CANNOT CONNECT WITH THE ROUTER OR THE MODEM. THEY WILL SEND SOMEONE OUT. THIS OBVIIOUSLY HAS NOT BEEN SEEN TO. EVERY TIME AFTER THIS WHEN I CONTACT THE CALL CENTRE I PUT IN ALL MY INFO, GET PUT ON HOLD FOR 20-40MINUTES AND THEN MY CALL JUST GETS CUT OFF. I CANT GET THROUGH. I AM FED UP NOWI WANT A RESPONSE. THE PREMISES RELATED TO THIS QUERY HAS HAD NO WIFI / INTERNET CONNECTION SINCE LAST WEEK FRIDAY 23 JANUARY 2015. TELKOM IS PATHETIC, THEY FOREVER HAVE HIGH CALL VOLUMES AND IS IMPOSSIBLE TO GET THROUGH TO THEM, THEIR ADSL (DEPARTMENT) IS NEVER AVAILABLE AND PERMANENTLY HAS A PROBLEM. I NEED SOMEONE TO CONTACT ME URGENTLY OR I WILL TAKE IT FURTHER. E-MAIL [Email Removed]<br> <br> <br> <br> <br>