TELKOM Fault Report takes 4 Weeks

I've reported my Telkom line as a fault 2015-08-01 and it was said that the technician will be to inspect the line within the next 48 hours, excluding the weekends. Its now 4 weeks past and still no response from Telkom. I've to follow up every week just for them to tell me that the matter is marked to \urgency". I was promised a technician yesterday that did not show and this morning I once again ask about the matter they told me that my fault was not marked as \""urgency\"" and the representative said she will put it forward as such. I keep on hitting a wall and can't get through to someone that can help or is willing to help. Why should I as a paying customer be treated like this? This is not the first time I've battled with Telkom"