1 reviews | Active since Mar 2015
Telkom Fault report not attended to REF 13CTK02031
On 21/02/2015 my telephone line ***) went offline for unknown reasons. I reported the fault to Telkom customer care centre/Telkom branch as per below:<br> <br> 1. 23/02/2015 - Complaint raised via Telkom customer care contact centre. I received the above reference number, viz 25CTK230215<br> 2. 28/02/2015 - The fault was followed up by calling the contact centre again and another reference number was provided, viz 13CTK020315.<br> 3. Fault was reported in person by visiting the Telkom offices in Centurion. No technician was sent to site to repair the fault at this stage.<br> 4. Follow up visit to Telkom office in Centurion was made again 06/03/2015. Consultant referred the matter to the branch manager and he claims that the fault has been repaired and nothing further can be done.<br> 5. Email was sent to the Telkom escalation centre at [Email Removed] and no response has yet been obtained.<br> <br> Thus, I continue to pay for a service I do not possess and refuse to settle my line rental for the month of Feb-March 2015 as this line has been offline for over two weeks.<br> <br> Hoping the above to be in order and hope to hear a favourable response from you in the near future.<br> <br>
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our faults department and they will provide feedback on the status of the fault.
However, from the billing side of things, the account will need to be paid and once the line is restored we will automatically credit you \out of service rentals\" for the time you were without service.
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our faults department and they will provide feedback on the status of the fault.
However, from the billing side of things, the account will need to be paid and once the line is restored we will automatically credit you \out of service rentals\" for the time you were without service.