Telkom Fault repair after service are.. Bad, Very Bad & Badder !!!

<p>Here goes a follow up to previous review published regarding Telkom Fault repair services provided to loyal paying customer/s. I am sure I am not the only one experiencing bad after service by Telkom's fault repair office. My Telkom Phone & ADSL line are now down & not fixed for more than two weeks after 1st Report. Case Number: 289 CRK 140217 with escilation *** refers. </p> <p> </p> <p>Need to make note of the fact that their fault logging call centre service staff are excelent in what they do dailly. I am glad that I do not work their, cause I do not have the s**** they have to apply daily...</p> <p> </p> <p>However lets get to the point where we eventually was visited by two Telkom Technitions yesterday with no indication that they are trying to solve & attend to our Telkom phone & ADSL line we rent. Unfortunately we where on our way out for the Sunday afternoon. Technitions was shown where the line comes from Telkom Pole and spliter box that are not in our Property. No mention was made to the fact that they need to make arrangements to get into next door neuighbours property. No mention & suggestion was made to try and obtain neighbors details to enable contact from them to access property where Telkom pole resides.</p> <p> </p> <p>This is not my problem, i need my service provider that I rent from and faithfully pay monthly without delay for a service due we rent it from Telkom for the last 3 years plus minus without any problems, to sort it sooner than later.</p> <p> </p> <p>We need our ADSL line due to so many things that are done via online network. We especialy need it for my sons studies he are doing via Unisa and many of the assignmnets are done & needed to be done & submitted via internet.</p> <p> </p> <p>A suggestion I can make to TELKOM is to move theses Telkom Poles out to the front of the streets to enable Technitions access without any adue for future problem solving, or ensure that each renter has a pole and connection access in renters property & not to share where technitions can not get to the problem area with out a problem like experienced now.</p> <p> </p> <p>Regards.</p> <p> </p> <p>Rudolph Botha.</p> <p> </p> <p> </p> <p> </p> <p> </p>