Telkom fault repair

I am so frustrated with the bad service from Telkom. My fault has been reported seven days ago. Not one day I have been updated with the progress. With my last call to Telkom I have been informed that although the fault has already been identified, they are awaiting approval from the cable manager. They cannot give me an estimate time of when that will happen, nor an estimate time of anyrhing else. Then if I want to know what the progress is, I have to call in every time. Every call takes between 10 to 15 min to complete, which comes down to about R25 per call. And they are so sorry about the inconvenience been caused. And that is where their level of service is. With a previous similar fault it took them three weeks to fix the fault. Can we please get a better service provider in SA!