TELKOM FAULT NOT BEING ATTENDED TO - NO FEEDBACK

A technician by the name of Jeffrey went to the house to attend to the ADSL fault on the 2nd July 2015. He was supposed to come back and never did. The line is still not working 2 weeks later and it's been an absolutely HORRIBLE experience with us having to call Telkom daily, explain our situation to each consultant me speak to, get an escalation number and get told that they've assigned Jeffrey to the job again and he will call us and nothing - he doesn't call, he doesn't answer his phone, his manager does nothing about this, no-one calls us with honest feedback and we sit here feeling that Telkom is a mess and such a let down. This is just terrible service and I honestly feel sick when I see any Telkom Ads because I do not believe in the company at all. I am a business owner and can't afford to not have my ADSL working at home. This is just shocking and to think, I thought Telkom had since improved it's services since a couple of years back when they were being called \HELKOM"and now I see why this was the case."""