1 reviews | Active since Nov 2016
Telkom fault not attended to for 9 days!
<p>My telephone line was reported faulty on 14 November 2016. To date nobody has attended to it and I cannot log a new fault as the first one is still in the system. What next?</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi Telkom - Please can you communicate with your clients to establish exactly what the problem is. When I first logged the fault, the problem I experienced was that there is a very bad crackle on my phone which prevents me from using the phone. At the same time, the internet connection is unstable. It cuts out evert 10 minutes and then takes about a minute to reconnect. Since logging the fault the first time, my phone went completely dead and this the technician came and sorted out a day after my post on Hellopeter, so now I have a phone that I cannot use becuase of the bad crackle on the phone. And the unstable internet connection is also still there. So back to square one, at least you should now know what the actual problem is. Do you think someone could take the time to sort this out, now that you know what the actual problem is?????
Hi Telkom - Please can you communicate with your clients to establish exactly what the problem is. When I first logged the fault, the problem I experienced was that there is a very bad crackle on my phone which prevents me from using the phone. At the same time, the internet connection is unstable. It cuts out evert 10 minutes and then takes about a minute to reconnect. Since logging the fault the first time, my phone went completely dead and this the technician came and sorted out a day after my post on Hellopeter, so now I have a phone that I cannot use becuase of the bad crackle on the phone. And the unstable internet connection is also still there. So back to square one, at least you should now know what the actual problem is. Do you think someone could take the time to sort this out, now that you know what the actual problem is?????