Telkom fault- no response after logging 7 times,

I have reported 2 faults in the last month, both absolutely no call back from a technician.<br> I have called in to follow up more than 5 times.<br> Each time I call in I have to hold on for 25 minutes.<br> Twice my call was dropped while speaking to the consultant, and so that meant I had to hold on for 50 minutes.<br> <br> First fault (logged around 13 Jan 2016):<br> The Telkom wire is drooping and is touching my electric fence. This was causing sparks, and so I had to switch my electric fence off.<br> It is an urgent matter as it is a fire hazard.<br> I have yet to receive a single call back on this.<br> I called in to follow up on this fault at least 5 times, each time stressing the urgency of this being resolved.<br> It is over a month now- absolutely no response<br> <br> Second fault (logged on 11 February 2016)<br> My telephone line was down- intermittent broadband, and no telephone line.<br> Again I have not received any call back. I followed up twice.<br> On the 15th of February the consultant actually cut the call on me when I explained the situation and the multiple follow ups, and asked if I could speak to a supervisor or manager.<br> My telephone line is still currently down, and my internet still intermittent