1 reviews | Active since Apr 2017
Telkom fault logging... Enough said
<p>Telkom,</p> <p> </p> <p>What does it take to get proper service from you guys? Firstly, I logged a fault due to my line being faulty (No analogue and ADSL slow). Seems that some *********** technician worked on my line and decided to give me a whole new number!? And to top it off, my internet is not working at all... Yet you want to charge us an arm and a leg for this pathetic service!</p> <p> </p> <p>Kindly rectify and refund, this is the second time in 1 month that the same fault has been logged.</p> <p> </p> <p>Ref: 315CWK110417 </p> <p> </p> <p>JS</p>
Well done Telkom. I can't track the fault either due to your system being down.
https://apps.telkom.co.za/track/
"
Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request."
Well done Telkom. I can't track the fault either due to your system being down.
https://apps.telkom.co.za/track/
"
Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request."
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Sinovuyo Maxengana
11:19:04 AMSinovuyo: Thank you for contacting Telkom Technical Support, you are chatting with Sinovuyo, how may I assist?
11:19:36 AM You: Hi Sinovuyo, I was wondering if you could escalate a fault for me please
11:19:57 AMSinovuyo: Hello Jonathan,May I have the landline number you wish to be assisted on?
11:20:19 AM You: Issue was logged on the 11th, for some reason my telkom number has changed and the ADSL stopped syncing last night.
11:20:23 AM You: ********** 408 / 315CWK110417
11:20:54 AMSinovuyo: Thank you for the enquiry, kindly confirm if you are the owner & provide me with your Name,Physical Address and Contact Number
11:21:14 AM You: Sure
11:21:32 AM You: Cell - 060******xx
11:21:41 AM You: Home - 021******xx
11:22:57 AMSinovuyo: Thank you Jonathan,what is wrong with the line ?
11:23:16 AM You: The analogue wasnt working when I logged the fault
11:23:28 AM You: Then my number changed to 021******xx
11:23:36 AM You: And last night my ADSL stopped syncing
11:23:50 AM You: not sure what the technicians are doing
11:25:25 AMSinovuyo: Thank you, i see on my side that the technicians have marked the fault complete and closed the fault, therefore that means i need to log a new fault for you and linke it to the previous fault so that they can speed up the process for you
11:25:55 AM You: Closed the fault? I havent received any feedback on the fault
11:27:03 AMSinovuyo: I humbly apologise for the inconvenience Jonathan
11:27:34 AM You: Please log it and escalate - I do rely on the ADSL for work
11:30:27 AMSinovuyo: Thank you I have logged a fault for you with the same reference number 315CWK110417,and you can always report and check the progress of your fault using our self help options on www.telkom.co.za our self help options ,is there anything else you require assistance with?
11:31:08 AM You: I tried with https://apps.telkom.co.za/track/, the site is down
11:31:13 AM You: would you mind escalating that please
11:32:02 AMSinovuyo: You need to give time please Jonathan, we will only be able to escalate it when it has been taken to the testing centre
How can you not escalate a fault if it was initially logged 8 days ago!!!
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Sinovuyo Maxengana
11:19:04 AMSinovuyo: Thank you for contacting Telkom Technical Support, you are chatting with Sinovuyo, how may I assist?
11:19:36 AM You: Hi Sinovuyo, I was wondering if you could escalate a fault for me please
11:19:57 AMSinovuyo: Hello Jonathan,May I have the landline number you wish to be assisted on?
11:20:19 AM You: Issue was logged on the 11th, for some reason my telkom number has changed and the ADSL stopped syncing last night.
11:20:23 AM You: ********** 408 / 315CWK110417
11:20:54 AMSinovuyo: Thank you for the enquiry, kindly confirm if you are the owner & provide me with your Name,Physical Address and Contact Number
11:21:14 AM You: Sure
11:21:32 AM You: Cell - 060******xx
11:21:41 AM You: Home - 021******xx
11:22:57 AMSinovuyo: Thank you Jonathan,what is wrong with the line ?
11:23:16 AM You: The analogue wasnt working when I logged the fault
11:23:28 AM You: Then my number changed to 021******xx
11:23:36 AM You: And last night my ADSL stopped syncing
11:23:50 AM You: not sure what the technicians are doing
11:25:25 AMSinovuyo: Thank you, i see on my side that the technicians have marked the fault complete and closed the fault, therefore that means i need to log a new fault for you and linke it to the previous fault so that they can speed up the process for you
11:25:55 AM You: Closed the fault? I havent received any feedback on the fault
11:27:03 AMSinovuyo: I humbly apologise for the inconvenience Jonathan
11:27:34 AM You: Please log it and escalate - I do rely on the ADSL for work
11:30:27 AMSinovuyo: Thank you I have logged a fault for you with the same reference number 315CWK110417,and you can always report and check the progress of your fault using our self help options on www.telkom.co.za our self help options ,is there anything else you require assistance with?
11:31:08 AM You: I tried with https://apps.telkom.co.za/track/, the site is down
11:31:13 AM You: would you mind escalating that please
11:32:02 AMSinovuyo: You need to give time please Jonathan, we will only be able to escalate it when it has been taken to the testing centre
How can you not escalate a fault if it was initially logged 8 days ago!!!