Telkom Fault Logging and Escalations a Disgrace

Every time the Vumatel lines go down in my area, it takes Telkom 2-3 working days to connect my fibre. On my router it shows "Connected, no internet".

I get pushed from pillar to post informing me that the lines are still down (which is not accurate), my router is a problem and I take it to Telkom stores, to follow the consultants *********** manual scripts for fault logging (what a joke), to configuring my router on the D-link Gateway - I have never been able to configure it myself, even following your consultants "step by step" process, even with the messaged username and passwords they provide. What a joke???

My calls are always "escalated" to team leaders or various departments - no one ever gets back to me.

As a paying customer, why should I be inconvenienced with 2-3 days of no fibre, yet you still bill me for these days? This is happening on a monthly basis. Who is going to get my fibre fixed now? How long is your *********** staff going to take now? Shall I give you all the reference numbers? Shall I provide you with all the recorded phone calls I have had since yesterday on your *********** staff who do not listen? Who is going to compensate me for missing a Zoom work meeting last night as I did not have fibre? Who is going to compensate me for my 7th phone call lasting over two hours in airtime costs?

Is Telkom really this pathetic? Your consultants are always giving incorrect complaint email addresses...shall I send you the email trails of those bounce back mails too?

Your customer support service / fault logging and assistance leaves much to be desired and is a complete joke.

Let's see how long Telkom will take to contact me now. Any bets? :-)