Telkom fault logging

We reported a fault on 06/03/2018 our adsl is not connecting to the Internet. Every day after that when I phone, I'm told the fault is still at the testing center and not been assigned to a technician. Today is 10/03/2018 and I'm still told the same Story. Smangele (the call centre agent) tells me that Telkom does not have a turn around time for fault logging. I requested to speak to her senior, she blatantly refused. The call went on until such time I felt I had to go.