Telkom Fault logged over 2 months ago with ZERO feedback/resolution to date.

Telkom happily signed me up for their LTE Mobile Internet 24 month subscription, after checking that my house fell within their LTE coverage map.

Upon receiving the LTE router and SIM it was clear that the LTE signal in my area was poor and only manage a stable 3G connection. Telkom Direct consultant advised that a technician would need to install a signal booster antenna to resolve the LTE connection. A fault was logged on 11/12/2017(Case No. ********** 9).

After several calls to Customer Service Support and escalation upon escalation via Team Leader(Brenda Tshikhudo), I have yet to receive any feedback on the matter! I have been billed for 2 months already and have not used the promised LTE service once to date!