Telkom Fault Logged 1431CRZ110116

Good Day, <br> <br> I logged a complaint for a telephone line not working on the 11th Jan 2016. To date, the fault has still not been resolved. I've called your call centre EVERY DAY and EVERY DAY I'm given the same response, that a technician is working on it or that it has been handed over to another technician. EVERY DAY nobody at your call centre can give me a fixed response regarding when these elusive technicians will actually go out to the house to investigate the problem. I've called the call centre and gone to one of the Telkom stores. I've asked that the supervisor to contact the account holder, but NOTHING. There is no response except the standard, please be patient. How much longer am I expected to be patient? I have an escalation number which clearly means nothing. My call was meant to be escalated to the supervisor at the Call Centre, the technician as well as the technicians line manager, and again NOTHING has happened. Every month I have to pay a bill for a phone I do not have. Please could you get in touch with the relevant parties involved in this call to ensure that it is resolved? Escalation number: 809 188