Telkom Fault follow-up: ***
<p>I reported a land line fault on the 12th August 2016, and I have not been attended to. I received a confirmation report via sms, but nothing has happened since. My ADSL connection is working fine, it is just the landline that is dead. Please help, generally I get better reponses than this!!</p>
Hi,
I got a call from Telkom in Pretoria, I was told that the problem is with the Technical Team, but that was it....More than a week later, and I am still waiting!
Hi,
I got a call from Telkom in Pretoria, I was told that the problem is with the Technical Team, but that was it....More than a week later, and I am still waiting!
And I still have not received any correspondence from Telkom; and this is now after I have been to the Telkom store in Southgate. Called the Telkom Billing Dept because they have suspended our services. But my simple question to the very helpful lady on the telkom side was: "How do I pay for a service I did not receive?' I have not been able to make phone calls for more than a month! And she said she will log a dispute and someone from backoffice will call me, and they will credit the affected month.....and I am still waiting. Kante what is happening at Telkom?
.....a dispute has been created on your account no.************ on 9/14/2016 2:17:13 PM.The ref. no is ***8.We apologise for the inconvenience and will endeavour to resolve your dispute as soon as possible.Regards, Telkom.
And I still have not received any correspondence from Telkom; and this is now after I have been to the Telkom store in Southgate. Called the Telkom Billing Dept because they have suspended our services. But my simple question to the very helpful lady on the telkom side was: "How do I pay for a service I did not receive?' I have not been able to make phone calls for more than a month! And she said she will log a dispute and someone from backoffice will call me, and they will credit the affected month.....and I am still waiting. Kante what is happening at Telkom?
.....a dispute has been created on your account no.************ on 9/14/2016 2:17:13 PM.The ref. no is ***8.We apologise for the inconvenience and will endeavour to resolve your dispute as soon as possible.Regards, Telkom.
The landline was repaired, services restored. Thank you very much for that.
But then again, but one issue on the dispute has not been resolved as yet. The account has not been credited for the month when the line was faulty, and I went to Southgate shop again today....not happy with reponse from the call centre agents. Please kindly resolve this issue because it has been too long!!!
The landline was repaired, services restored. Thank you very much for that.
But then again, but one issue on the dispute has not been resolved as yet. The account has not been credited for the month when the line was faulty, and I went to Southgate shop again today....not happy with reponse from the call centre agents. Please kindly resolve this issue because it has been too long!!!
Once again, at last, the account was credited.....But goodness, all the effort and energy that I have put into this?
Once again, at last, the account was credited.....But goodness, all the effort and energy that I have put into this?