Telkom fault division

Bad service provider : receiving these fault progress reports even though I am not a telkom client. Haven't been for the last 18yrs.

"Dear Customer your report reference 71CTZ160421 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. Alternatively use http://www.telkom.co.za/sites/contactus/emailus&formId=***. Please do not reply to this SMS. Telkom"

Try to call on the fault enq no 2010, 2013 , no use not available from 8- 17h00. Even try to went on the app to report wrong info to wro g client. Useless app!!!