Telkom fault and no support

I'm having an intermittent issue with network connectivity, at certain times in the day my internet is unusable. My latency goes up and my bandwidth decreases significantly to the point where the internet connection is dead.<br> <br> I first logged a call on Friday 27th of February after the issue had persisted for about a week.<br> <br> The first technician came to see me on the Thursday the 5th March and told me that the issue was my router and that I should try to get a new one. After he left I tried multiple routers and ISPs and the issue persisted across all of them. I then called Telkom back and told them that the issue was still occurring. The next technician call me on Sunday 8th of March asking me to explain the issue again. I heard nothing after that until I got a message saying the issue had been resolved on Monday the 10th of March. The issue still persisted. I then called Telkom to inform them, only to be told that I would have to log a new fault!<br> <br> Each time I have to call telkom, it takes between 15-30 min to get through to a consultant. I have had to do this numerous times.<br> <br> I have been sitting with this issue for almost two weeks and nothing has been done to deal with it