KL
Kevin L

1 reviews | Active since Nov 2012

18 Sept 2015, 10:26

Telkom fault!!!

4 days back I couldnt connect to the internet atll..found out its a fault with telkom and they sid they were sending out a technician and will be in touch. After two days with no response from their side they found out its a problem on their side in my area and have narrowed it down to a 100 meters away. Its still not fixed and tells me it can take another 48 hours!!!! I pay for a full months service and they dont think twice about leaving their clients high and dry. I nees my internet to so business and as a result have already lost a few thousand rands.I cant understand that they know where the problem is but dont worry about fixing it. I cancled all our services with them last year and now had to get it with them again...its only been a few months and already the have problems and dont worry at all about fixing it. Telkom I hope for your sake and ours that the problem is fixed today as I am sure CPA rights means absolutely mean nothing to you. Disgusting service!!!

0
Replies (1)
Telkom
Telkom's reply18 Sept 2015, 13:38
Official
Hello Kevin Langeveld,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM146988

Regards
Luleka
Telkom Social Media Team

Best regards,