1 reviews | Active since Sept 2012
TELKOM FAULT - 160BRK090916 for ***
<p>I am a new customer with Telkom, had them install a voice line back in July 2016 which was converted to ADSL after waitinf foreer to get in done. After getting my own service provider with a different company and getting it installed, I found out that my line was faulty and that there's something wrong with the telkom cable. Telkom told me that they needed to send out techs again to fix it, and I would have to pay for it again after which I can log a dispute for the payment made. I already got an invoice for the previous line installed wich roughly amounts to R1,200.00. Now I don't know what world you are living in, but I don't just have R1,200.00 every time telkom messes up their installation. I can not, and will not, pay Telkom until this matter is resolved. My internet is not working, my line is not working, clearly your technical department is not working either. I refuse to pay money for services that are broken. i would much rather give my money to charity than to pay Telkom R1,200.00 every month so they can mess up the installation. Your service is pathetic and as a new customer I am strongly believing that it all just goes downhill from here. All the scocial media links but NO ANSWERS. Pathetic!</p>
Noleen, I honestly do not care. I have no hope for this to get sorted out. And as I said, I will not be paying until it does, I also think that it's ridiculous to expect another payment for a call out for something that technicians did wrong. And I don't see you mentioning anything about that on your response or e-mail. Telling me that a technician is busy with the fault doesn't help me. And I know it's not your fault per say, but surely someone needs to be held responsible for the error causeed, and it's not me. Your technitian can come over but I'm not going to pay for double services when it should have been done right the first time. And I'll send this to you on e-mail as well for your records
Noleen, I honestly do not care. I have no hope for this to get sorted out. And as I said, I will not be paying until it does, I also think that it's ridiculous to expect another payment for a call out for something that technicians did wrong. And I don't see you mentioning anything about that on your response or e-mail. Telling me that a technician is busy with the fault doesn't help me. And I know it's not your fault per say, but surely someone needs to be held responsible for the error causeed, and it's not me. Your technitian can come over but I'm not going to pay for double services when it should have been done right the first time. And I'll send this to you on e-mail as well for your records