Telkom Fault

Good day. I did put in the fault report on the 5th of February 2016. Telkom send me a reference number. A week past by and then my mother called them to say it isn't fixed yet. They told my mother that the problem wasn't handed over. I'm running a small business and can't send out my emails. I loose lots of money on this stage.<br> What can I do with this problem. Telkom is no more customer friendly.