Telkom ...fat cats!!!

I have been a Telkom client for 29 years. I have app**** via the internet for fibre. It was a special offer of R499 for 10mb/sec. The next day a person called me from Telkom and asked me if someone has contacted me. yet? I was so impressed just to find out that I will never hear from them again. After 10 days I called the customer service centre who escalated my enquiry. 3 Days later still no one even bothered to say we are attending to your matter. I cannot cancel because I have already authorised a debit order...I don,'t even want to think how long a cancellation will take and the issues with that as well. Well I hope that someone will eventually wake up and call me...must be nice to be a fat cat in these difficult times!!! Telkom I am disappointed in you!!!