Telkom: fast to suspend accounts and debit payments but slow to refund and admit fault

<p><span style="color: #333333; font-family: 'Roboto Slab', Georgia; font-size: 16px; line-height: 28. ********** 370605px; text-align: justify; background-color: #ffffff;">After almost 5 years of up to date payments and upgrades, for the first time i was late on my payment for April and subsequently made a manual payment in the middle of May into the telkom standard bank account and had my account reactivated. At the end of May I was debited for April and May's bills combined. I was debited on the 25th of May for these 2 bills. On calling 180 I was advised by Kedibone that my April manual payment was reflecting on the system but it would take 48 hours to reflect the debited amount on the system so she could process a refund into my account for being charged twice for April's bill. After 48 hours I called again and was told my manual payment for april was reflecting on the system but it takes 72 working hours which is about 9 days for my debited payment to reflect. And since then the 180 number doesn't answer.</span></p> <p><br style="color: #333333; font-family: 'Roboto Slab', Georgia; font-size: 16px; line-height: 28. ********** 370605px; text-align: justify; background-color: #ffffff;" /><span style="color: #333333; font-family: 'Roboto Slab', Georgia; font-size: 16px; line-height: 28. ********** 370605px; text-align: justify; background-color: #ffffff;">I have been contacting and emailing continuously to no avail. Telkom has totally messed up my bank account by debiting me twice as this has stopped other payments from going off and incurring interest. Their lack of interest especially admitting they are at fault and rectifying it is totally pathetic. The call center staff are not properly trained and cannot resolve issues. Telkom are fast to deduct payments and stop accounts. But will not resolve issues due to their ignorance on account management? I am still waiting for any sort of contact because this is what I was promised. I have sent off proof of payments and since then been "muted" by them.</span></p>