Telkom - fantastic service

This morning I contacted Telkom on their live email chat link on their website and had a friendly live human lady typing back within SECONDS asking me how she can assist. My Telkom landline was malfunctioning and she logged a fault and advised that someone will in contact soon. Even typed "have a good day."

Within half an hour someone from Telkom was knocking at my door and promptly fixed the fault. Great service, even better than great !