Telkom Family Freeme "manage allowances" options not accessible on USSD

Dear Telkom - the *180# USSD menu for the Family Freeme package has been on the blink for 6 days now. I have reported this daily and nothing happens. I even get told to install the App or buy extra data! I do not have/do not want the App but I need the USSD service. Have tried explaining to your consultants exactly what Family Freeme entails and how "Manage Allowances" work to no avail. Or is this a deliberate attempt to try and get me to buy more data? Such incompetence