Telkom False Information / Delay in delivery

, New contract, I placed an order on the 27 September 2018 and my account was debited R659 the following day. I was told that it will take up to 7 working days but ever since I’m still waiting for my order to be delivered until to date.

I don’t know what else to do because when I contacted the call centre constantly they telling me same thing “we don’t have stock at the moment “ and they are not helpful. How is that possible that you advertise something and you fail to deliver the service on time.

This is the message i get every time i send a complaint.

Telkom SA: Thank you for ordering a Mobile deal with Telkom. Your order has been processed, however we are awaiting stock and you will be updated once stock is available. Thank you for choosing Telkom