Telkom false advertising,poor customer service,unprofessional,*********** people .

I saw the add on their promotional catalog that fibre 20/2mbps was 809 per month with free installation and router.I app**** on the 13 July 2020 and it got approved and the vuma people came to install fibre telkom router came few days after and I was expected to connect it myself which I struggle made calls no one was competent to assist,finally on the 23july 2020 a guy from telkom store decided to come to my house after work to check it and it finally worked.we enjoy the 7 days of fibre month end which was first installment I signed a debit order form and it ddnt go through because someone ddnt do their job,I was sent email that I owe R2,297.99 first installment I went to query it but it’s been dragging without answers,at first they said it’s for the router and I said but on the catalogue you said free router and installation,then my line was cut off without explanation and nobody came back to me regarding my queries.the bill got higher and still no answer from them to this day fibre not working and I decided to pay 3500 for something that never worked and I’m still cut off. If I. Call them I’m transfers from one number to the other,and they say they can’t access my accounts and because I signed a debit order form I had no information on where to pay I had to as people around and paid but fibre it’s still not working regardless of everything I went through and nobody is giving me answer, Frustrated and angry customer Ziphorah Ditibane