Telkom - False Advertising - Double Deal Data Promotion

Telkom advertised a Double Data Deal on their website during the month of March 2018.

We had a 100GB day and 100GB nightsurfer LTE package with Telkom. We were due for an upgrade and proceeded to upgrade online to a 200GB day and 200GB nightsurfer package, this being a 100GB Double Data Deal promotion.

SellDirect called us and we proceeded with the upgrade. The package was delivered and activated.

We noticed that the Double Data Deal was not activated and that we were still only allocated 100GB day and 100GB nightsurfer data. However, we were now being charged a higher amount for the 'new' upgraded package.

It has been a 3 week battle between us, Telkom and SellDirect. Neither of the companies know what is actually happening and neither of them can help us.

The service levels are atrocious to say the least and we cannot seem to find a competent person that actually understands our issue and who can help us receive the increased data that we are now paying for.

Do not upgrade online and make sure that SellDirect is not involved with your upgrade. Go into a store and speak to salespeople face to face.

Telkom, we do not know why you make use of poor companies to market and sell your products.

Telkom, please contact me immediately so that we can work out an amicable solution to this matter.