Telkom false advertising
I just upgraded with Telkom and went for something I thought was a sweet deal. I was thrilled to receive 30gb data for free (this is the reason why I upgraded instead of going to the competition) since Telkom already failed in moving our ADSL line to our new house have have been without Internet for the last 4 months. They didn't disappoint and kept the same high level of ****ty service that we all know them for. First, it's only went I got the phone that I have been informed that the 30gb of data were in fact 10gb per month for 3 months which didn't really bother me. But I realized on August 22 that I didn't received my data. I went back to the store 3 days later and found out that the store is now closed for revamp. I then went to CanalWalk where I have been told that I didn't get the data because it was too close from the end of the month and that I needed to come back beginning of September if still still had nothing on the 1st, which I did today because obviously, I got nothing. I am now being told that the promotion is discontinued! Of course, it's still advertised everywhere, store catalogs, promotional videos on their TVs, etc. and it was still on when I app**** for my upgrade and when I got the phone but not now that I am asking for it.
This is purely false advertising and I signed for something that Telkom now refuses to give me.
They told me that they will find out how to handle the situation and will contact me. We all know that they will never contact me and will never resolve this problem.
Don't fall for them, don't believe anything they say. They are lying to you and will never assist you in any way. Do yourself a favor and go straight to the competition.
I am checking what are my legal options.
Good day cedric-vidal
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
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Regards
Gerard
Telkom Social Media Team
Best regards,
Good day cedric-vidal
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
