HW
Henry W

1 reviews | Active since Oct 2013

15 Feb 2015, 20:11

Telkom false advertising

I have upgraded to a Telkom deal advertised. Upgrade to a 10mbs line and 50Gb date per month at R584. I have had problems before with Telkom, so I phoned and the lady confirmed that this will be the amount I have to pay. But after receiving my invoice they overcharged me and now bill me for R693.99, this is over a R100 p.m more. This is a problem as they call centers are very poor and the hours they are available is during the times I work. I also do not experience anything close to 10m.b speed, closes is about 5m.b s. So now I am paying more for less. They won't let me cancel by them because I have a contract, but they are in breach of contract as they overcharge and do not deliver the speeds the state. I will report them to the National Consumer Commission as this is very unfair and *******.

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Replies (1)
Telkom
Telkom's reply16 Feb 2015, 10:07
Official
Hello Fairnessforall,

Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.

Your Social Media reference is SM78342.

We sincerely apologise for the inconvenience.

Regards,
Joshua Mnisi
Telkom Social Media Team

Best regards,