Telkom false adverti*****t and poor service

I took a contract with telkom based on the advertised information on the telkom websites that the online only deal will comes with 100G all network data valid for a year. I apply online and telkom called me to finalise the deal stating that I will get exactly as stated in the websites. My router was delivered but there was no 100G of All network data as promised. When I called telkom call centre, is it like everyone is confused about this deal but such deal is on the telkom websites. I then logged a query on 18 January 2018, Case No. ********** 3. I called the call centre many times but they kept on saying the case is not yet resolved. 30 January 2018, they try to call me but I was busy and couldn't answer. They then sent me an email with a Do Not Reply email address telling me that the case is closed because they failed to get hold of me on the phone. The email has no signature, it just says is from Telkom Business Connection. I call the call centre and sales to ask about the progress all I get is that it is closed because I didn't answer. I told them that if you make a call to a person and they don't answer you simply live a voicemail and tell them who you are andyour contact details for them to return your calls or you send an email as they have done, but you don't say I'm no longer talking to you because you didn't answer. I ask the call centre agent what is it that they wanted to say, She said, She can't tell only that the case is close. That was ******* to me, I ask for a Supervisor who was also useless. I ask for the name and contact details of the people that wanted to talk to me, they said they can't give me, asked to be transfer to them, they said no. So now I don't know if this people exist. I spoke to another supervisor who told me that, She got a feedback that they want to listen to the recordings for the sales and gave me her email address ********** She promise to make a follow up and return to me. Two weeks later, She has not return to me, I sent her two emails, She has not responded. I called the call centre they still says the case is close.

On a parallel process, I was given an email address of another supervisor (Sakhile Ngobese - ********** after holding 30 min on a phone for him without any luck. I sent him an email on 1 February 2018 and He responded on 3 February 2018 telling me that He will open another case. He gave me a case no. ********** 5. Almost two weeks later, He is also not responding to my follow email to advise on the progress. I ask the call center, they still tell me the case is open.

What is so hard about simply checking the adverts and the contract deal details and comply with the contract agreement. Why does it take a month to simply tell me it was a mistake, this are the option you now have. Why do people simply decide to close a case just because you didn't answer their call. I mean, people are busy, they can't answer every call that they receive all the time. If a phone is not answered, you find an alternative way or time of getting hold o the person. Also who are this people that are conducting investigation but, you can call them or send them an email. This system need to change immediately. I you have a case, it must be allocated to people and those people should be known and available to respond to queries.

This is exceptionally poor service from Telkom.