Telkom False Adverti*****t

Dear Telkom I have been struggling with Telkom for almost 3 months...my query has been swept under the rug instead of being escelated.

I have corresponded with multiple #Telkom phone agents.

I am reverting to a public post as my MANY attempts over the phone and email doesn't seem to phase you.

After hours on the Telkom line, I have each time ended up with someone who talked to me and asked for my number to trace phone call conversations etc...but never have I received a reference number or any real feedback. I have been talking and emailing since December 2018. It is now almost the end of February 2019.

Telkom owes me 5GB data x24 months PLUS 100min All Network Minutes x24 as per BLACK FRIDAY adverti*****t and my telephonic upgrade call with a Telkom Sales Representative.

It has been 3 months that I am emailing and phoning and sending proof of the adverti*****t (which I luckily took a screenshot of, because it's nowhere to be found and now Telkom denies the specifics of what was offered), as requested, but I have received no correspondence since then?

I am currently receiving 10GB each month, which is incorrect. I should be receiving 5GBx24 plus 100minx24 as per the BLACK FRIDAY adverti*****t on the 1GB Free Me package for the Huawei Mate 20 Lite for R399pm. The extra 5GB and 100min was the BLACK FRIDAY extras.

I really want this sorted out.

I will not accept it to receive the 10GB x6 as per some of you as seen on my 'profile'. And then only 1GB afterwards. This is NOT what was advertised and promised to me over the phone with my telephonic upgrade.

I insist on my 5GBx24 months as well as the 100minx24, the whole duration of my contract.

Please escelate this and listen to ALL my phone calls from my number as provided many times per email....

Thank You Telkom