Telkom ****s Dispute Resolution.

I logged a request to cancel my services online on the telkom portal and was given reference numbers, ********** 4; ********** 8 and ********** 3 on the 27th of August. On the 5th of September I got a call from a lady who wanted to discuss the reasons for my cancellation but because i was in a meeting i requested that she call back in an hour. She never called back and I later received an sms that the dispute has been resolved. When i checked online, they claim i cancelled my request to terminate services which is entirely false. I still want to cancel because of poor service and the failure of telkom to provide me with what i am paying for. You are robbing me blind period!