NT
Naseera T

1 reviews | Active since Nov 2018

21 Sept 2019, 17:09

Telkom Fair Usage Policy Deceased

I had taken a telkom home unlimited 4mb fibre package in October last year.. This is inclusive of my land-line rental.

Earlier this year Telkom discontinued the 4mb, fibre line and increased my subscription minimally and 'upgraded' me to a new package however they informed me nothing else would change on my package. When I logged on to the customer portal my package reflected as 4-10mb and my FUP (fair usage policy) was 360 gigs a month.

Recently I have noticed on the customer portal my package reflects as Lite Uncapped 10mps and my total FUP is now 200 gigs.

How did this change? They reduced my FUP by 160gigs without even informing me. My invoice for August still says I'm being billed for the 4mb home unlimited package which I initially app**** for and at no point did I agree to any other option.

The subscription has increased again in September yet we are getting less than what we paid for! I'm very disappointed, however I have entered into a 2 year contract and I theres nothing I can do.. I feel like I got ******!!!

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