Telkom Failure to transfer Fiber WiFi due to incompetence

How *********** can a big well known company like Telkom run ?? A simple request to transfer our fiber WiFi installation from Newlands to new address Garsfontein Pretoria East area was made last month 27th march. it has become our biggest nightmare experience with calling weekly call center agents after holding for 20 minutes and we get a new person to hear later : "oh sorry Sir..it looks like the call hasn't been logged properly..sorry! I'm going to fix it . Then the whole waiting process restarts again hoping this time the agent was able to efficiently assist and an technician Will come soon .my kids and I we just spent an entire holiday with no internet access due to pure incompetence and lack to taking responsibility for their failures to provide service we are paying for. It has been 3 weeks with no installation till now.. Hope to hear soon from Telkome!! Otherwise next is ombudsman office..