Telkom - Failure to Supply ADSL Line

I signed up for an ADSL package from Telkom but they failed to provide me with the service citing cable problems as the main reason. They then suggested that I take up a wireless package but then also cannot guarantee me the fastest wireless speed as the wireless option is network and area dependent. And they do not have a LTE tower in the Area i reside in, Wildenweide. I am utterly dissatisfied by the 3rd world, failure to provide me with a service, delivery , from Telkom!