Telkom failure to respond to loss of service log

I have been having internet instability and a scratchy landline for months now. One cannot log the call at the 10210 telephone number as you hold on for at least an hour before you finally have to go on with life and hang up. I logged the call with a Telkom Direct store (Canal Walk) in May. We did rather promptly receive a call back and although the lady was fairly helpful, she could not solve the problem and promised that someone from Telkom will phone me back... Needless to say it is June and I am still waiting for the call. Telkom did kindly send me an sms to enquire on my service satisfactory levels! My \No the issues persist"response is probably on a survey response but certainly not on an active to-do list.<br> <br> TELKOM SERVICE IS NON-EXISTENT!!!! YET I AM PAYING FOR IT!!??"""