Telkom Failure to repair fault

Reported both work from home Telkom lines and internet down and received SMS to acknowledge<br> 33CWZ251015<br> 527CWZ271015<br> Have kept following up for 6 days now, and after 6 days of no action I'm told that the job has not yet been allocated to a technicians work Q, and once allocated it might take some time as he works through the job Q.<br> In the meantime I cannot work so no income ! And no idea when I can start earning again<br>