Telkom failure to provide a simple service

On the 29th October I requested for my ADSL line to be cancelled and moved to a holding pool as I am moving to another service provider. I completed and submitted the requested document and copy of ID. I have received no feedback since. Upon my query after dialing 10210 and eventually getting through after numerous calls, they inform me that they have incorrectly added a service. The agent mentioned he will reverse the fault and complete my original request and will be done in a day. This was on the 23/11/2015. I have called almost every day since and there seems to be no progress as no one is able to provide valid information. On the 26/11/2015 I receive a call from Telkom Cape Town saying they want to process my new addition of service. I was absolutely livid as this means they have not reversed the fault. I need assistance urgently. This is the worst customer experience possible. There are multiple problems here - Late/ Non delivery is just one of them.