Telkom failure to help customers

After supposedly getting an upgrade to my fiber Wi-Fi last October I have been having problems with the router connecting to my devices, phone, laptop DSTV decoder etc., dropping the connection regularly. I have repeatedly logged faults with Telkom to check or replace the router (I even took the router to the Telkom store in Centurion where a technician checked the router but wouldn't confirm if it was faulty). Despite all this effort they cannot be bothered to try another router and usually after a few days of doing nothing they close the fault log. I finally decided to buy myself another router and guess what, it works perfectly, connecting to all my devices without dropping the connection, confirming that the router they gave me was *******. I can't wait for my contract to be up so that I can move to another Service Provider and result in Telkom losing a loyal customer of 20 years...