Telkom failure to deliver product and poor customer service

I app**** for Fibre to home and was advised that the installation would take place on 26/03/2021. I took the day off to make myself available for the technician and he did not show up. I called Telkom on 10213 three times during the course of the day and they kept assuring me that the technician was definitely coming through later in the day. I was told that the technicians work until 6pm so I should wait until 17:30. The technician did not show up and I called 10213 only to find out that the department was closed at that time.

When I called 10213 today, the consultant informed me that the technicians in fact only work until 4pm. So basically the other consultant **** to me and made me wait until after-hours when it would impossible to reach her again.

I have now been told that the installation will be rescheduled and so I will have to take time off work AGAIN because the technicians don't work on weekends and public holidays.

Why was I **** to? Why was I not given a courtesy call by the technician? I need this service to be installed before the 1st because my current ISP will bill me if I keep using their service after the 1st. What should have been a simple transaction has become such an issue due to Telkom's staff's dishonesty.