Telkom Failure to Close Account and Unnecessary Handover to NuDebt

I closed my Fixed Residential Line with Telkom a few months ago, however, Telkom failed to do so and continued to bill me for the landline and also failed to send me statements for the outstanding amount. I was therefore unaware of the fact that the landline was not yet closed and that I was still being billed for the service I was no longer using. During this time, Telkom did not contact me once to inform me of the outstanding balance but rather handed the outstanding debt over to NuDebt debt collectors. After applying for a home loan I was made aware by the bank that my credit rating was poor as a result of a default on my Telkom account. I am extremely disappointed in the way I was treated as a Telkom customer and Telkom's terrible service in general. I am also disappointed that nobody from Telkom or NuDebt contacted me to make me aware of the outstanding debt or provide me with the opportunity to repay the outstanding debt before affecting my credit rating. I can no longer recommend Telkom to anyone and I will be cancelling all other services with them and find another service provider.