JV
Jean V

1 reviews | Active since May 2018

21 May 2018, 09:43

TELKOM FAILURE TO CANCEL CONTRACT - 6 MONTHS AND GOING!!!

I am at wits end, my LTE Telkom contract ended towards October last year, I continued same for a month and at end November engaged the call center who provided forms to cancel same as I was taking up another service.

Cancellation notice was sent to the Telkom cancellations email address and forwarded to the call center agent that directed me on the process - Nothing happened.

I have been following up ever since to no resolve, yet Telkom has continued to bill me monthly blindly - Call center agents ask for me to resend forms, which I do, and then nothing happens again.

This is now bordering **************** as Telkom appears to refuse to cancel my service yet continued to debit me.

It is affecting my affordability on other applications as the debit order (which I have honored even being ill treated by Telkom) continued to go off.....

6 MONTHS!!! I have been paying for 6 months due to Telkom inefficiencies - The irony being that getting any word back on a cancellation is impossible but Telkom is punting upgrade emails on a contract that should have been cancelled 6 months ago!

I am a law abiding citizen and corporates should not be able to exploit us in this manner - Because I don't want to affect my credit score, I had not blocked the debit order as it could constitute breach of contract, but what about Telkom's blatant almost ******** behavior in ignoring already expired contract cancellations.... This surely cannot be acceptable...

I plead with whoever from Telkom gets this, ask yourself - HOW WOULD YOU FEEL IF TELKOM WAS DOING THIS TO YOU....?

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