Telkom Failure/ Refusal to blacklist ****** Tablet

On the 8th October 2017, I had the misfortune of losing my 10.1 Samsung Tablet at Mall of the South. I immediately got in touch with Mall Security who were helpful in filing a report. I was advised to open a case and duly went to the Police at Eden Park, who however informed me to first report to my mobile service provider, block the number, blacklist the phone, and get an ITC/ TUTC no. as I would need this number to open a case with the Police. After much holding, I finally got through to a Telkom call centre agent at 18h37 and provided all required details including the IMEI no. of the Tablet. The line was blocked immediately, and I was assured that the tablet would be blacklisted, and the ITC/ TUTC no. sent via SMS to my alternative contact no. within 3hours.

After numerous calls since then, and talking to more than 4 Telkom call centre agents whose names I have on record and who all promised to resolve the issue, I still have not received the promised ITC/TUTC no.

I am extremely disappointed with this service, and horrified at the possibility that due to this ineptitude, whoever has my tablet has now had over 3 weeks to hack the device and access a lot of confidential information in it. Further, I have not been able to proceed with doing an insurance claim or do a sim swap as I was advised that these need the case number to be processed.

Highly disappointed, Lee