Telkom failure

Telkom seriously have to be the worst service provider. For some reason someone at telkom cancelled our ADSL line and activate out voice line. The technical consultant Lungi was very impatient and wanted to get rid of my call. So we called Telkom for 2 days. Holding on for 20 minutes a time. We were informed to contact the sales dept. We did that. From sales we were told to contact the technical team. We did that. Technical dept again told us we cancelled the line and we need to call Sales. So if they cannot do the basics , what are they doing in this business.