Telkom failure

Such a horrible experience with Telkom.

Signed up for their April deal, where you are supposed to recieved 10GB Day + 10GB Night data. May month I only received 5GG + 5GB. I went to the store on the 5th of MAy, they told me that the fault will be logged and that it will be sorted out within 24 hours.

Two weeks later I sent the lady from the store 3 emails, she did not respond to one.

One week later I call in, a telkom agent informs me the issue will be resolved within the week. Comes to week end, no results.

3 days ago I phone in again, they promise me that the issue has been resolved and that I will receive my data within 48 hours, which once again did not happen.

This morning Telkom deducts their debit order from my account for the full amount, charging me for data I didn't receive, and seeing it's a new month, the new data was loaded, and once again just 5GB + 5GB.

I am so fed up.