Telkom fails/refuses to cancel contract for over 9 months!!!!!!!!!

In 2017 I made the unfortunate decision to sign up with Telkom for Hoem WiFI, what a nightmare!!! Connectivity was basically nonexistent and by December 2017 I requested an early contract cancellation and signed up with another provider. I sent a Direct Message on Twitter requesting the cancellation and was told to email the form to ********** I did so but received no response. On 15/12/2017 i sent a follow up DM and YS responded informing me that an agent would contact me. By the 22/12/2017 nobody had contacted me and so once again i followed up. IL responded and advised me that the cancellation would take 30 days, which was besides the point as i wanted an acknowledgement that the cancellation form had been received as well as to know how much the penalty would be. By 12/02/2018 i was still being charged for the account and nobody had gotten back to me. I once again followed up and was told by CN to email the form to ********** which i did and MG advised me that i would receive feedback soon. by the 06/03/2018, almost a month later I was still waiting. I once again followed up and on the 08/03/2018 LM responded asking me to send the cancellation form to ********** I attempted to follow up again on the 29/04/2018. On teh 11/05/2018 I once again got in touch. Same thing on the 27/05/2018 to which CN responded on the 31/05/2018 asking for the sim number and my ID number.On 17/06/2018 i followed up again. On 26/06/2018 i followed up again. I was informed by WC that they could find no trace of any contract cancellation request from me. I responded listing all teh communication i had doneand got no response. I followed up again on the 29/06/2018- no response. On the *** I followed up again and TD responded after 6 days, giving me a link to use for contract cancellation. I queried why all along i had been told to email a form and now suddenly there was a form to use. I then got a response on the 24/07/2018 from Maggie and was told to email my form to ********** which I did on the same day. I received no response and again followed up on the 30/07/2018 and was told that i would be required to pay an early cancellation fee. I was told by Maggie that my query had been forwarded to teh contract cancellation team and i would receive feedback soon. By 09/08/2018 there was still no feedback or contact. I once again followed up. 25/08/2018 i once again followed up- no response. Today i also followed up- no response.

Telkom has taken over 9 months without addressing my issue but debiting my account without fail for a service i am not using. You surely have receiovered your early cancellation penalty by now and should in fcat refund me for the extra payments.

Also, you need to train ALL your staff on customer care and service as the lack of accountability, follow through or communiocation is quite frankly appaling!!!!