Telkom fails to uphold promise and provide service

I have app**** for Telkom lines to be installed at my residence on many occasions but to no avail. The excuse that Telkom has been giving me was that there was no infrastructure in my area. Telkom refused to offer me a wireless solution that was appealing to me and refused to assist me any further. Upon learning that people in my area have been issued with lines I called Telkom back requesting a line once again. A few days after, I called back to find out about my order when I was told that my order had been cancelled due to a lack of infrastructure. On my initial call for the most recent order i specifically requested that the order not be processed if there would be any problems regarding infrastructure and asked the consultant to check for available infrastructure before confirming my order. Therefore Telkom did not only lie to me, but also inconvenienced me. That was when i requested to speak to a supervisor, i was told that the supervisor is out of office and that she would call me back on Monday 14 September 2015. I am yet to have received any calls regarding the pathetic service received and I am utterly disgusted by the amount of excuses that the company is able to produce.