Telkom fails to sort out my connection issue since 25 May 2021

I have been without network connection since Tuesday 25 May 2021. I have called the customer care call centres several times with most calls dropped in my ear. I have talked to technicians who have not sorted the issue. The last one today tells me she has network problems and cannot assist me. She said she will call tomorrow (Saturday) but I was told last Friday that they only work during the week. I tried to find the CEO’s e-mail on-line and found a process to first provide my details and decided to call the customer care again to ask for it but I’m honestly not sure if I have the correct e-mail. I was finally told by a customer care call centre agent that Telkom’s protocol is that I talk to them and they must escalate - that’s it. My case is still not resolved and there is no hope of getting anyone to assist me today including the CEO