Telkom fails to send a Technician ... AGAIN.

Last week Saturday (9 Jan) our dsl/voice line went down after a lightning strike close to our house. To avoid conflict I first checked with my ISP to see if it was not on their side (which it was't). Meaning it can only be the Router or the Physical line (or filter). Unfortunately I do not have the tools or knowhow on checking this myself so have opened a case for a technician. Telkom has in the past week failed to send a technician and when I phoned they had closed the ticket twice without any resolution. I then opened the ticket again and have also opened a support ticket with Afrihost to query this with TELKOM. I am generally a patient man but this is disgusting. In 2016 one requires the net to do multiple functions at home. This is a huge set back for some of us. Please help.