Telkom fails to restore data service

I reported a faulty data component of my phone line to Telkom on 30 January 2015. I have had four calls from Telkom since then to try to understand the problem - their feedback was that the line is not syncing and a technician will be sent out. No technician's been to check the problem and on 9 February 2015 I received the following SMS from Telkom:<br> <br> \Dear Customer your report reference 678CTK300115 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. Alternatively use [URL Removed] Mon Feb 09 08:03:30 SAST 2015 "<br> <br> The data component is not function. The line is not syncing. No technician has been out to check the problem. The problem has NOT BEEN RESTORED by Telkom"